Warranty and Returns
Returns
Inflatables: We accept returns of unopened/unused products. We do NOT accept returns of opened and/or used items (unless damaged in transit or defective). Float-Eh does not provide return shipping labels nor cover the return shipping costs. Products must be returned in their original packaging and packed in a shipping box. If the inflatable arrives damaged in the shipping process we will not be able to issue a refund. If the inflatable box is damaged, but the inflatable is unharmed, you will be charged a re-boxing fee of $5.00.
Water Mats: The cost of shipping a water mat can range from $80-$200. We do not cover the return cost, so before purchasing, please make sure you select the appropriate size and that you have enough room for transportation/storage. We only accept returns of unopened/unused products.
To start the return process please provide and send the following information to: returns@float-eh.ca
Name:
Phone Number:
Order Number:
Reason for return:
Once your product has been received and inspected and has been deemed unused and undamaged, you will be refunded.
Damaged Upon Delivery
Please e-mail returns@float-eh.ca within 24 hours of receiving your product to report a damaged delivery. You must note any box damage on the freight bill in order to file a claim.
Warranty
Please note, we do not offer refunds on used products, only replacements.
Inflatables: We offer a 3 year manufacturing warranty on our inflatables. If your product has a manufacturing defect (e.g., opens up along a seam or around a valve) and has been purchased within 3 years, you will be eligible to receive a replacement.
This 3 year Warranty covers only manufacturing defects and does not apply in the following cases:
- Loss or damage due to misuse, abuse (too rough with wings/head), neglect (leaving item out all season), or improper storage (storing in cold, not drying before storing).
- Loss or damage from any acts of God (storm or high winds).
- Loss or damage to the product from towing or incorrect tethering.
- Snags, tears, cuts, holes and other punctures caused by normal use.
- Failures caused by over-inflation.
- Wear and tear from normal use.
- Degradation and discolouration caused by UV light or pool chemicals.
Water Mats: We offer a 3 year manufacturing warranty on our water mats. If your product has a manufacturing defect (e.g., foam layers come apart) and has been purchased within 3 years, you will be eligible to receive a replacement.
This 3 year Warranty covers only manufacturing defects and does not apply in the following cases:
- Loss or damage due to misuse, abuse, or improper storage (storing in cold, not drying before storing).
- Loss or damage from any acts of God (storm or high winds).
- Loss or damage to the product from incorrect tethering.
- Snags, tears, cuts, holes and other punctures caused by normal use.
- Cracks/holes caused by excessive jumping, or too heavy weight on our junior 2 layer mats.
- Wear and tear from normal use.
- Degradation and discolouration caused by UV light, pool chemicals, and neglect (leaving the item in the water all season).
If you believe your product falls within the warranty guidelines, please send the following information to: warranty@float-eh.ca
Purchasers Name:
Email Address:
Phone Number:
Order Number or Proof of Purchase:
A picture of the entire product:
A picture of the leak/defect*:
If you are not able to provide all of the above information we will likely not be able to replace your float.
*If you are unable to find the defect in your float, you may send the item back to us for examination. If the product is deemed not defective (no leak, or leak caused by misuse), you will not receive a replacement, and you will have the option to receive your original item back.
Please use the following video to see how to cover your inflatable with soapy water to find your leak. Pay particular attention to the seams as well as the valve.
Read Before Claiming Warranty
Sometimes your inflatable will look like it's losing air. This can be due to the new unstretched PVC and/or temperature swings.
A brand new float might feel more squishy after first use because the material has stretched from the users weight.
The temperature can also affect the air inside the float. Overnight temperatures tend to drop significantly, causing air to contract and therefore making your inflatable look deflated. Cold water temperature can also contract air inside the float. Once the float is warmed back up in the sun the air inside will expand making your float looking good as new.